Effective Date: May 13, 2022

Company: Anchor Creations Zimbabwe
Mantra: Secure. Sustainable. Smart Spaces.

At Anchor Creations Zimbabwe, we are committed to protecting the privacy and personal data of our customers, website visitors, and clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with us through our website, services, and products.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect both personal and non-personal information when you interact with our business. This includes:

1.1 Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Delivery and Billing Address

  • Company Name (if applicable)

  • Order Details and Preferences

  • Communication Records (calls, emails, WhatsApp, SMS)

1.2 Non-Personal Information

  • Browser Type and Version

  • Device Type and Operating System

  • IP Address

  • Pages Visited and Time Spent on Site

  • Referring Website

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill orders for products and services

  • Arrange deliveries and installations

  • Provide customer service and support

  • Respond to inquiries and requests for quotes

  • Send order updates, invoices, and confirmations

  • Improve our website, services, and customer experience

  • Comply with financial, tax, and legal obligations

We may also use your information to send important updates about your service, as well as occasional promotional content, which you can opt out of at any time.

3. Sharing of Personal Information

We do not sell, rent, or lease your personal information to third parties.

In the course of delivering your order or fulfilling a service, we may share relevant information with:

  • Delivery and logistics providers

  • Installation technicians or service contractors

  • Payment processing providers

  • Internal departments within Anchor Creations Zimbabwe

All external service providers are contractually bound to respect your data and use it only for the purpose of executing services on our behalf.

4. Data Protection and Security

We implement appropriate technical and administrative safeguards to protect your personal data. These include:

  • Secure databases and encrypted communication tools

  • Access restrictions for authorized personnel only

  • Regular audits and software updates

Although we take great care in protecting your data, no method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security but we do our best to ensure it.

5. Use of Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to:

  • Enhance user experience

  • Monitor website performance and analytics

  • Personalize your interactions

You may choose to disable cookies via your browser settings, though this may affect the functionality of certain features on our site.

6. Your Rights and Choices

You have the right to:

  • Request access to your personal data

  • Correct or update inaccurate information

  • Request deletion of your personal information

  • Withdraw consent to communication or processing

  • Lodge a complaint with a data protection authority if you believe your rights are being violated

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce our terms and agreements

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or store personal information from children without parental consent.

9. Third-Party Platforms and Social Logins

To enhance user convenience, we may offer login or account creation options through trusted third-party platforms such as Google, Facebook, LinkedIn, and other social media or service providers. When you choose to log in or register using one of these platforms:

  • You grant permission for us to access certain information from your social profile (such as your name, email address, and profile picture), in accordance with that platform’s terms and privacy policy.

  • This data is used solely for account setup, identity verification, and improving your user experience on our platform.

  • We do not post or share anything to your social media accounts without your consent.

Please note:
Use of these third-party login features is optional. If you choose to use them, you are also subject to the respective privacy policies and terms of use of those platforms.

10. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.

Contact Details

For any questions, concerns, or requests related to your privacy, please contact:

Anchor Creations Zimbabwe
Email: hello@anchorcreations.co.zw
Phone: 0784 233 334
Website: anchorcreations.co.zw